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A Note from Our Chairman and President


A Note from Our Chairman and President

Doug Freeman and Kurt Harden

To our customers, consultants, and brokers:

Welcome to 2018! For MedBen, the coming year carries a special significance, as we will celebrate our 80th anniversary in May. As with any benchmark anniversary, it gives us a chance to look back at how we’ve grown, and what we’ve learned along the way.

Reflecting on our company’s past, it’s hard to believe that for almost 50 years, MedBen served primarily as a hospital services association, covering hospital room and board, but not physician services. Flash-forward to 1987 and our transition to a mutual life insurer, and it’s remarkable to see how our business has changed in a comparatively short time… both in size (from 25 employees in 1987 to over 140 today) and scope, as we today offer a variety of benefit management services, from third party administration to pharmacy benefits management to worksite wellness to Medicare value-based payment analytics.

MedBen’s growth has coincided with the rising popularity of self-funding. Nearly 70% of U.S. employees are currently covered under employer-funded plans… and with good reason, as we have seen first-hand the flexibility and cost savings this approach offers. So much so, in fact, that our TPA clients – once a small portion of our customers – now make up our biggest block of business.

But regardless of these changes, what has remained constant are the relationships we’ve developed with all of you over the decades. And it’s these connections that make our jobs so fulfilling. It’s our continual goal to find better ways to serve you and earn your business – if we ever come up short, please call us at the numbers below. Rest assured that the trust you place in us is never taken for granted.

On behalf of the entire MedBen staff, we offer you our thanks and very best wishes for a healthy and prosperous 2018!


Doug Freeman
Chairman & CEO
(740) 522-7339

Kurt Harden
President & COO
(740) 522-7345

A quick reminder: MedBen will be closed on Monday, January 1 and reopen on Tuesday, January 2 at 8:00 a.m. EST. Should you have a claims or benefits question, please visit MedBen Access. Our online customer service center is available 24/7 for your convenience!

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