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Last week’s disclosure that a major health insurer was hit by a massive cybersecurity breach has led to renewed media attention about the measures that benefits management companies are taking to protect their customers' personal information – specifically, the medical data that could be used by identity thieves to perpetuate costly fraud.
MedBen has always been proactive in its efforts to ensure the safety of client data. We’ve had an in-house information systems team since the introduction of our internal mainframe network in the late 80’s, and a considerable portion of their collective responsibility, then and now, has been in finding ways to maximize data security and guarantee client privacy.
Today, MedBen approaches cybersecurity from three perspectives – external, internal and physical.
External Safeguards
Internal Safeguards
Physical Safeguards
As the recent wave of cyber attacks has demonstrated, even the most protected systems can still be vulnerable. That’s why in addition to the safeguards above, we conduct periodic penetration tests, in which outside firms attempt to break into our system. During our last test in 2014, IBM’s Consulting Unit was unable to breach our defenses, and offered suggestions that improved our security further still.
You’ve placed your trust in MedBen, and never do we take that trust for granted. We will continue to do everything in our power to maintain your confidence and keep your data safe.
MedBen clients with questions regarding our cybersecurity measures are welcome to contact Vice President of Information Systems and Chief Privacy Office Rose McEntire at rmcentire@medben.com.