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Client Service Enhancements Strengthen Account Management

06/30/19

  10:58:00 pm, by MedBen5   , 255 words,  
Categories: Announcements, Client Services, MedBen Employees, Account Management

Client Service Enhancements Strengthen Account Management

To enhance our client services, MedBen has made two important changes. Our Group Service Representatives (GSRs) will now be called Account Representatives, and we’ve created a new position called Account Manager.

We’d like to recognize five former GSRs who have been promoted to Account Managers, effective July 1, 2019: Janeen Andrews, Edith Grassette, Megan Miller, Bethany Peters, and Doug Ross.

MedBen Account Managers

"This new position is part of the evolution of our service model," said Lori Kane, Vice President of Administrative Operations for MedBen. "The hallmark of our service model for clients has been the two-person team. Those teams coordinate to provide account management for our clients and serve as their primary point of contact with MedBen. This builds on that model and provides greater accessibility to and accountability from MedBen’s Account Management team," Kane said. "We believe clients will see a difference as we continue to develop this model."

Andrews has been a GSR for MedBen since 2001. Her account management partner will be Megan Miller, who started with MedBen’s Customer Service Department in 2009. In 2010 Miller was promoted to Group Service Representative and then was promoted to Supervisor of Client Services in 2015. Miller is a graduate of The Ohio State University.

Grassette has been with MedBen since 2004, previously working for Cigna and Medco Rx. Her partner, Peters, started with MedBen’s Customer Service Department in 2015, becoming a Group Service Representative in 2016. Peters is a graduate of Mount Vernon Nazarene University.

Ross started as a Group Service Representative for MedBen in 2017 and is a graduate of Kent State University.

Congratulations everyone!

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