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MedBen Employees Show Adherence to Quality Standards in Latest ISO Audit


  02:17:00 pm, by MedBen5   , 247 words,  
Categories: Announcements, News, Quality, ISO, MedBen Employees

MedBen Employees Show Adherence to Quality Standards in Latest ISO Audit

ISO Certified

For MedBen, maintaining companywide quality is an ongoing process. To ensure that we are meeting established ISO 9001 quality standards, we undergo twice-yearly audits of our work procedures... and once again, MedBen has passed its latest audit with no findings.

"Based on the evidence verified and findings of this audit, the management system is being managed and utilized by all employees interviewed," reads the report summary by independent auditor SAI Global. The report also notes that MedBen provides "appropriate input and support from top management."

During the audit, which was conducted on March 15, the auditor visited various departments at MedBen, including the internal claims auditing area, parts of accounting, the COBRA administration unit, and our group service units. Special attention was paid to the interactions between these processes and how they affected external and internal customers.

In addition to speaking with department heads, the auditor often conducts impromptu interviews with MedBen employees to observe first-hand how their work processes are followed... so to successfully pass an audit, it's critical that our team can show adherence to ISO standards as well as a knowledge of our corporate objectives. And as has been the case in every audit since our initial ISO certification in 2005, we once again demonstrated that our commitment to quality continues unabated.

"The recommendation from this audit is that your [ISO 9001] certification continues," the auditor concluded.

SAI Global provides organizations around the world with information services and solutions for managing risk, achieving compliance and driving business improvement.

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