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ISO Certification Means Customer Satisfaction

04/29/16

  02:59:00 pm, by MedBen5   , 215 words,  
Categories: Announcements, News, Quality, ISO

ISO Certification Means Customer Satisfaction

ISO Certified

MedBen continues to maintain high standards of quality, as proven by the most recent audit of our management system on April 6, 2016. Once again, in conclusion of our latest external audit it was recommended that our ISO 9001 Certification continue.

In the Audit Report prepared by SAI Global, the auditor cited the level of input from management to make sure that "the quality management system provides the intended controls, customer satisfaction and improvement opportunities." Also noted were the company’s ongoing efforts to meet customer needs and use client feedback to drive management system improvement.

The auditor also praised MedBen's workplace, stating that the "tour of facilities showed and supported [an] excellent work environment and facilities." Such observations are especially important to the management team, said Chairman and CEO Doug Freeman.

"I believe that quality service and workplace satisfaction go hand in hand," Freeman said. "Providing an enjoyable work environment helps to promote our quality goals, and it's why many of our employees have remained with MedBen for over a decade... and in some cases, multiple decades."

MedBen undergoes semi-annual audits to ensure that the quality standards established to achieve ISO 9001 Certification in 2005 continue to be met over ten years later. In 2017, our company will undergo an even more extensive multi-day review in order to get formally recertified.

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