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MedBen Successfully Completes Latest ISO 9001 Audit


  08:12:00 pm, by MedBen5   , 286 words,  
Categories: Announcements, News, Quality, ISO, MedBen Employees

MedBen Successfully Completes Latest ISO 9001 Audit

ISO Certified logo

"The recommendation from this audit is that your certification continues," reads the results of MedBen's most recent ISO 9001 audit by SAI Global on October 4.

MedBen has successfully completed twice-yearly audits since it first achieved ISO 9001 Certification in 2005. Auditors regularly analyze such areas as performance monitoring, management review and internal audits... and in all these instances and others, MedBen continues to meet the criteria necessary to maintain certification.

In addition to reviewing common areas from one ISO audit to another, auditors will also focus on specific functions and processes. This time, the auditor’s assessments included MedBen's response to employee satisfaction and new group implementation surveys and its progress in meeting yearly quality objectives. Where appropriate, suggestions were made for ways to further improve our processes.

Ensuring that we maintain quality work processes through ISO Certification is hardly a one-and-done thing... it's a continual endeavor that requires commitment from the entire MedBen team. We appreciate all the effort our employees put in to providing clients with excellent service at every level and hope the results are evident to you. But if there's ever an issue with any aspect of your MedBen experience, please let us know and we'll do our best to address it!

ISO 9001 is a general quality management system standard that consists of principles that help ensure standardized levels of quality are applied throughout an organization. With the implementation of a quality management system using ISO 9001, a company can implement a process for continual improvement, as well as reduce inefficiencies and waste, thereby experiencing a significant cost savings, while maintaining a focus on client satisfaction.

SAI Global provides organizations around the world with information services and solutions for managing risk, achieving compliance and driving business improvement.

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