“The recommendation from this audit is that your certification continues.”

On September 16, 2015, a representative from SAI Global conducted a surveillance audit of MedBen to determine its management system’s compliance with ISO 9001 standards, and its effectiveness in achieving continual improvement. And based on the audit results, the company continues to demonstrate a commitment to quality service – a commitment that began when we first achieved ISO Certification in September of 2005.

In its written summary of the audit, SAI Global reported no findings or opportunities for improvement. Specific areas audited included:

• Management Responsibilities, Commitment and Performance Monitoring: Management continues to provide proper input and support to ensure that processes for intended controls, customer satisfaction and improvement opportunities are followed.
• Management Review: Management review meeting records were verified and found to meet standard requirements.
• Internal Audits: Product planning, customer-related processes and data analysis were among the internal audits verified to ensure conformance to established procedures.
• Customer Satisfaction: Customer feedback is properly used to drive management system improvement.

The auditor also verified MedBen’s Quality Objectives and commitment to Continual Improvement, and reviewed its Quality Manual and other related documents.

Since achieving ISO 9001 Certification in 2005, MedBen has undergone voluntary semiannual audits to ensure that it has met and built upon established quality standards. The company has also been recertified every third year, most recently in 2014.

“For over a decade, MedBen has been an ISO Certified benefits manager,” said Chairman & CEO Doug Freeman. “To maintain that level of consistency and quality requires a companywide effort, so it’s a testament to the hard work of everyone here that these audits go so well.”

SAI Global is an internationally-recognized provider of standards compliance and risk management services.